Support Engineer




Headquarters: Santa Monica, CA
URL: https://rechargepayments.com/about



Overview

In a Support Engineer role based remotely in our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.
What You'll Do

  • Live by and champion our values: #day-one, #ownership, #empathy, #humility.

  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants.

  • Communicate clearly in writing to both technical and non-technical people.

  • Document and build new tools to improve support flows.

  • Identify patterns, recommend improvements, and filter out unimportant issues.

  • Author documentation for our customer-facing Help Center.

  • Assist with successful on-boarding of new customers.

What You'll Bring

  • 2+ years of experience in technical customer support at a SaaS company, or similar

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

  • A passion for problem solving: an excitement for a tricky problem or a new challenge

  • A sense of urgency and a satisfaction from going above and beyond to provide solutions

  • An exceptional eye for detail and excellent organizational and communication skills

  • Ability to work remotely and desire to make an impact at a high growth company

  • Excellent customer service and English fluency (written and spoken)

  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)

  • Ability to work flexible shifts



To apply: https://weworkremotely.com/remote-jobs/recharge-payments-support-engineer


Location: North America Only

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